EMT Practice Test

1. Question Content...

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Question1: A technician receives a security alert stating a vendor has left a Keylogger on certain systems that shipped configured from the factory. The technician needs to research the system model numbers to determine if any production computers are affected. II the technician finds vulnerable systems, which of the following is the BEST method to remove the Keylogger?

Question2: Which of the following OS installation types would a technician use for multiple workstations at the same time?

Question3: A company seized an employee's laptop due to illegal activity. The computer has been locked in an office until it can be turned over to authorities. and no one is allowed to log on to it Which of the following policies is this an example of?

Question4: A Chief Executive Officer (CEO) is giving a presentation at an industry conference but forgot to bring a laptop. The company has emailed several large presentation files and the links to several videos that will be streamed during the presentation. While showing the last video, it starts to buffer, times out. and will not display The CEO restarts the phone that is being used for the presentation and verifies there is enough free storage space, but the video still will not play Which of the following is MOST likely causing the Issue?

Question5: A user's mobile device has slow data speeds. The user first noticed the stow speeds after downloading a large application to the device. The application download MOST likely caused.

Question6: A technician recently installed a new secondary hard drive in a Windows 10 desktop. After the installation, the computer displayed the following error message: No Operating System Found. However, after unplugging the new hard drive, the error message no longer appeared. The technician then reconnected the new drive to continue troubleshooting. Which of the following steps should the technician take NEXT?

Question7: A technician responds to a call from a user who claims to have a virus on a workstation. The technician observes the following notification from the system tray:
There are 1033 infected files on this computer. Click here to disinfect.
The link is blocked by the corporate content filter and displays a message stating the site contains known malware. Which of the following should the technician complete to secure the computer with MINIMAL impact to the user?

Question8: A user receives an email on a company smartphone. When trying to open the email, the user gets a message stating the email is encrypted, and the user cannot open it. The user forwards the email to a personal email account and receives the same message. The user calls the IT department to ask for help. To decrypt the message, the technician tells the user to contact the sender of the message to be able to exchange:

Question9: A systems administrator created a policy that should create a shortcut on a user's desktop Shortly after the policy was created, a technician inspects the user's desktop and notices the shortcut is not present. The administrator verifies that the policy was created correctly and that it is being applied to the user's account. Which of the following will MOST Likely resolve the issue Immediately without interrupting the user's session?

Question10: Joe, a customer, has informed a Tier 2 help desk technician that a computer will not boot up. After about ten minutes of troubleshooting, Joe is increasingly concerned and claims that the technician is wasting his time because he has already tried everything that has been suggested.
Which of the following should the technician do?

Question11: A technician is selling up a new virtualization server which will be initially used to host a client VM that will manage print jobs. The client, however, has future plans lo utilize the server to host other VMs. Which of the following should the technician implement to ensure maximum uptime of the client VM?

Question12: A network administrator has given a technician documentation detailing the switchports the technician will need to patch in for a network upgrade. Which of the following documents did the network administrator MOST likely give to the technician?

Question13: A user notices recent print jobs are not printing to the local printer despite printing fine yesterday. There are no errors indicated on the taskbar printer icon. Which of the following actions should the user take FIRST?

Question14: A user's computer is quick to boot up but very slow at login. It tends to get faster throughout the day. A technician checks the RAM usage: and it looks fine during the day. The slowdown is MOST likely being caused by too many:

Question15: A user's computer is displaying a black screen. The technician restarts the computer, but the OS still does not load. The technician discovers the OS was patched the previous evening.
Which of the following should the technician attempt NEXT?

Question16: Following instructions from the help desk, a company employee turns off a workstation that has a suspected ransomware infection. A technician is dispatched later to investigate the workstation Which of the following should the technician perform FIRST?

Question17: A user's mobile device appears to be losing battery life rapidly and often feels warm to the touch, even when it is put away.
The device is relatively new, so the user is concerned it is defective. A technician inspects the device and see the following:
Which of the following should be changed to resolve this issue?

Question18: A technician accessed a network share from a computer joined to workgroup. The technician logged in as "user1" and directed the computer to save the username and password. Several weeks later, the technician wants to log in to this network share using the administrator account. The computer does not prompt for a username and password, but it automatically logs in to the network share under the "user1" account. Which of the following would allow the technician to log in using the "administrator" username?

Question19: A technician has set up a new computer for a customer and needs to add a login with administrative privileges. Which of the following tools should the technician use?

Question20: Which of the following is an authentication protocol that can be used for users in the field?

Question21: Which of the following technologies can be utilized in a wireless network environment to provide secure SSO access for WiFi and network resources?

Question22: After receiving a replacement smartphone. a corporate user is able to open some emails but is unable to open encrypted emails. Which of the following troubleshooting steps should a technician take NEXT?

Question23: While troubleshooting a software error on a user's computer, a technician finds inappropriate content.
Which of the following should the technician perform FIRST?

Question24: Which of the following operating systems is based on UNIX source code and is closed source?

Question25: When users turn on or reboot their machines, many of the computers on the network are non-responsive and unable to access the Internet. The users who left their computers on or have not rebooted are not experiencing this issue A technician confirms all the network switches and routers are working, and no servers are having any issues The network administrator notices abnormally high network utilization Which of the following is the MOST likely issue the company is experiencing?

Question26: A technician is encrypting the company's laptops using BitLocker, but some of the laptops do not have a built-in TPM. Which of the following would enable the technician to use BitLocker on these machines?

Question27: A desktop technician needs to replace a laptop's SSD. Which of the following must the technician use to prevent damage to the SSD during the replacement?

Question28: Which of the following NTFS security settings overrides all other settings?

Question29: A technician is attempting to recover data from a damaged laptop that was running Windows 10. The technician removes the drive and places it in a known-good computer. The computer boots and sees the drive, but no data is displayed. Which of the following is the reason the technician is experiencing this issue?

Question30: The IT department has installed new software in the folder C:\Program Files\Business Application\. Ann, a user, runs the business application and tries to save her work. When doing so, Ann receives the following error:
Cannot save file C: \Program Files\Business Application\file1.wrk - Access is denied.
Which of the following would be the MOST secure solution to this error?

Question31: A user brings in a home desktop computer for cleaning. Upon opening the computer, a technician finds large amounts of dust and dirt inside. Which of the following should the technician use to remove the excess dust and dirt?

Question32: A desktop technician is responsible for the OS migration of 300 end users. As part of the migration, the technician must save the end users* data to a temporary shared drive. The data must include any hidden files to ensure 100% of the data is retained. Which of the following commands will achieve this result by default?

Question33: An administrator in the office must conned to a server at home. Which of the following home router settings will the administrator MOST likely configure to accomplish this

Question34: A client wants a technician to create a PC naming convention that will make the client's PCs easier to track and identify while in use. Which of the following naming convention formats should the technician follow?

Question35: Joe. a technician, receives notification that a share for production data files on the network Is encrypted. Joe suspects a crypto virus Is active. He checks the rights of the network share to see which departments have access. He then searches the user directories of those departmental users who are looking for encrypted files. He narrows his search to a single user's computer. Once the suspected source of the virus is discovered and removed from the network, which of the following should Joe do NEXT?

Question36: A technician is using a CLI to perform tasks on a Windows OS. The technician needs to determine which ports are being utilized for TCP listening. Which of the following commands should the technician use?

Question37: Ann, an employee, has been trying to use a company-issued mobile device to access an internal fileshare while traveling abroad. She restarted the device due to a mobile OS update, but she is now unable to access company information Ann calls the help desk for assistance, and a technician verifies she can make calls and access websites Which of the following should the technician suggest NEXT to try to fix the issue?

Question38: A technician is installing a new system in a facility that requires zero downtime. The facility uses a backup generator in case of power loss. Into which of the following power sources should the technician plug the system to offer optimal uptime?

Question39: A remote user has reported a suspicious pop-up. and a technician is troubleshooting the user's laptop. The technician needs to connect securely to the computer to view the user's screen and investigate the issue Which of the following should the technician use?

Question40: While preparing a computer that will be issued to a new user, the technician discovers the computer's former user configured a supervisor password in the BIOS. Which of the following can the technician do to allow the password to be removed?

Question41: A customer is presuming manager to get things done on time. Which of the following has the project failed to do this case?

Question42: A help desk technician needs to make administrative changes securely on a remote user's machine. The user must be logged off when the changes are made. Which of the following tools would the technician MOST likely use?

Question43: Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

Question44: Given the following batch file:

Which of the following describes the purpose of the line beginning with rem?

Question45: A network administrator has noticed unusual activity with a user's login credentials on the network. The user is attempting multiple simultaneous login across the network, some of which are attempting to access workstations and servers to which the user does not have access.
Which of the following should the network administrator do NEXT?

Question46: Which of the following would MOST likely be used in secure client-server communication?

Question47: A technician repaired a laptop for a customer. The customer then complained the repair took too long and questioned the steps the technician took to fix the problem. Which of the following should the technician do NEXT?

Question48: A user's Windows laptop has become consistently slower over time. The technician checks the CPU utilization and sees that it varies between 95% and 100%. After the technician closes some running applications, the CPU utilization drops to approximately 20%, and the laptop runs much faster. The next day the same user calls again with the same problem. Which of the following is a tool the technician can use to resolve the issue?

Question49: A network administrator recently learned users have been accessing websites that are restricted based on content by the firewall. To prevent users from circumventing the firewall rules, which of the following Windows settings should the administrator locks to prevent them from being changed?

Question50: An end user reports a Windows computer is infected with a virus. Which of the following should be the technician's FIRST troubleshooting step?

Question51: A technician performs a virus cleaning on a computer that has been redirecting all browsers to a phishing website. System Restore was turned off before the cleaning. The technician runs the machine through several scanners, and then tests for redirection. A smaller number of sites are still redirecting to the phishing website. The antivirus software correctly blocks the website. Which of the following should the technician do NEXT?

Question52: A user has installed two new drives in one of the computers in the computer lab and has been unable to format Disk1 from the command prompt.
The lab requires that Disk1 be a dynamic disk configured with two partitions. The first partition must be 256,000 MB in size and mapped to drive F.
The second partition must be 512,000 MB in size and mapped to drive G.
The new partitions must be formatted to ensure that user's files can be secured from other users and that the disk must be configured to account for future redundancy.
Make sure to maintain a consistent file system.

Question53: A special type of ESD-sale vacuum cleaner may be necessary to safely clean large spills of:

Question54: A user has changed the MAC address of a laptop to gain access to a network. This is an instance of:

Question55: A company is upgrading the desktops of all its employees. Users in the multimedia department would like to keep the RAM from their current desktops to upgrade their new devices. Following change management best practices, which of the following actions should a technician perform NEXT?

Question56: A user is receiving a large number of suspicious emails, many of which are automated emails that state the recipient cannot be found Which of the following is the MOST likely cause of the issue?

Question57: A technician is able to connect to a website: however, the technician receives the following error, when alternating to access a different website: Page cannot be displayed. Which of the following command line tools would be BEST to identify the root cause of the connection problem?

Question58: With which of the following types is a man-in-the-middle attack associated?

Question59: An employee is taking a credit card payment over the phone, but the payment system has a temporary outage. To avoid inconveniencing the customer, the employee writes down the credit card number and expiration date on a notepad to be entered later This is in violation of:

Question60: A customer is shopping for a new tablet. The customer is primarily concerned about transferring applications from the old tablet to the new one. Which of the following specifications is MOST important when selecting a new tablet?

Question61: Which of the following user types should be used in a Windows environment to grant Internet access without allowing the permanent storage of files on the system?

Question62: A remotely managed self-checkout machine in a retail store runs Windows 10. The image contains drivers for locally attached third-party hardware (i.e., receipt printers), third-party applications, and proprietary applications made by the company's IT department. The self-checkout machine is experiencing errors, and the store employees are instructed to reload the OS. Which of the following would be the BEST option to restore full functionality to this machine with the least administrative effort?

Question63: Which of the following BEST describes the purpose of an ESD mat?

Question64: A SOHO user calls a technician and wants to secure a home network. The SOHO user needs to have protection from physical connection and ensure that employees cannot applications or personal emails. Which of the following would the technician MOST likely configure on the network device to accommodate the SOHO user's request? (Select TWO)

Question65: A technician has enabled port security on a switchport. Which of the following BEST describes the effect this will have?

Question66: Joe, a user, believes his computer is infected with malware. The device is having difficulty accessing some websites, and web services are not responding from any of the web browsers, although Joe can access these services from his smartphone without issue. The computer's malware scanner has the latest definitions installed. Which of the following would BEST explain why the computer is functioning this way?

Question67: Which of the following installation types would require the use of an answer file to install the OS?

Question68: Which of the following is a community supported, open source OS used for both services and workstations?

Question69: When a user browses to a favorite website on a Windows laptop, a different website opens. A technician installs an additional web browser, but it also opens to the same unfamiliar site. The technician resets the web browser settings back to default, but the issue persists. Which of the following troubleshooting steps should the technician complete NEXT?

Question70: A customer's computer was turned off overnight, When the customer restarts the computer, an advanced startup menu is displayed.
The startup repair option is unsuccessful and causes the computer to reboot repeatly untill the advanced startup screen reappears. Which of the following should a technician attempt FIRST?

Question71: An office building lost power, and the generator started up. Users on several floors have reported their machines will not start, even though the generator is running. A technician works to divert power from other floors until all users are able to work. Which of the following is the BEST solution for the technician to recommend?

Question72: A customer's computer is powered on and working, but the customer is unable to get to any wired network resources, shared drives, printers, or the Internet. Which of the following command-line tools should be used to troubleshoot this scenario?

Question73: A technology team is creating limits and guidelines for the use of company-provided software, equipment, and Internet access. Which of the following policies is needed?

Question74: To which of the following should a technician ground an ESD strap when adding memory to a workstation?

Question75: Which of the following is the MOST secure wireless security protocol?

Question76: A user received a call from a bank to confirm a wire transfer; however, the user created no such request. While troubleshooting, a technician discovers there are rules on the user's account that are forwarding the emails to an external email address and deleting the emails from the bank.
This is an example of:

Question77: A technician configures a switch for an enterprise to use 802.1X. Which of the following logical security concepts uses 802.1X?

Question78: A window appears on a user's screen staling the computer's files have been encrypted and an access code must be used to unlock the user's dat a. This is an example of:

Question79: Joe, a user, reports that several of his colleagues have received a suspicious email from his account that he did not send. A technician asks one of the colleagues to forward the email for inspection. After ruling out spoofing, the technician verifies the email originated from the corporate email server.
Which of the following is the FIRST step the technician should take to correct this issue?

Question80: Joe, a customer, has informed a Tier 2 help desk technician that a computer will not boot up. After about ten minutes of troubleshooting, Joe is increasingly concerned and claims that the technician is wasting his time because he has already tried everything that has been suggested.
Which of the following should the technician do?

Question81: A technician has been asked to recommend antivirus software for a home PC, but the user does not want to pay for a license. Which of the following license type should the technician recommend?

Question82: Which of the following would a technician use to store memory chips from a laptop safely after an upgrade?

Question83: Which of the following is used with WPA2 to authenticate wireless clients?

Question84: Company policy states that users must secure their laptops before leaving the office for the evening Which of the following physical security measures should be used?

Question85: A technician needs to manage a Linux workstation remotely. This workstation contains highly sensitive data, and therefore, it must be accessed in the most secure method possible Which of the following technologies should the technician use to manage this system?

Question86: After purchasing an Ultrabook. Ann. a home user, has a technician come to her home and install an operating system. Which of the following OS retaliation methods will the technician MOST likely use?

Question87: A systems administrator is configuring a new workstation. Which of the following will MOST likely be the administrator's FIRST step?

Question88: A project team is organized to implement a new wireless solution for a school. The team has already done the network diagrams and knows the locations that will need to be addressed in the project. The team is in the process of creating an SOW for the project as a whole and needs to add the critical pieces to the SOW to complete it and move to the next stage.
Which of the following would the project team MOST likely add to the SOW?

Question89: A technician is setting up a SOHO router for a customer. Per the customer's requirements, data security is the highest priority. Which of the following provides the MOST security for the network?

Question90: A SOHO user reports desktop applications are performing slowly, and no emails have been received all morning. A technician remotes in and determines Internet pages' load slowly or not at all, CPU performance is normal, and the local router can successfully ping.
The remote connection drops periodically. Which of the following steps should the technician take NEXT to resolve the problem?

Question91: A user reports malware activity on an isolated workstation used for testing It is running an end-of-life OS. and a USB drive is the only method used to transfer files After removing the malware and replacing the USB drive with a brand new one. the technician gives the approval to use the equipment. The next day the user reports the same malware activity is present after powering on the system Which of the following did the technician forget to do to prevent reinfection?

Question92: A home user reports slow computer performance and application crashes after clicking a "repair" button on a pop-up warning while browsing the Internet Which of the following are the FIRST steps a technician should take to identify and resolve the issue? (Select TWO).

Question93: A technician is attempting to repair a Windows computer that is infected with malware. The machine is quarantined but still cannot boot into a standard desktop. Which of the following is the most likely NEXT step?

Question94: A technician wants to write a script that will check data line by line until the end of the file. Which of the following elements will perform the check?

Question95: Which of the following file types should be opened when executing a PowerShell script?

Question96: Which of the following types of social engineering attacks can be prevented by the destruction of documents with personal or sensitive information?

Question97: Ann. an external user, has received several calls from a company asking why she has been sending the company communications with internal users' names in the "from" field. Ann calls a technician and explains she has not been sending any communications and would like this issue fixed The technician investigates and determines the PC is not infected with any viruses or malware. Which of the following should the technician check NEXT?

Question98: A user reports that a cell phone application is loading slowly and not functioning properly Which of the following should a technician do FIRST to remedy this issue?

Question99: A technician responds to a report that a user's desktop is operating much slower after upgrading the Windows OS to the latest version. The technician notices responsiveness is erratic, and the symptoms are similar to a failing hard drive. The technician runs a full hardware diagnostic, and all systems pass. The technician checks the properties for each device in Device Manager and the hard disk and the standard AHCI 1.0 serial ATA controller both indicate the following message: This device is working properly. Which of the following should the technician attempt that will MOST likely resolve the performance issue?

Question100: Which of the following Microsoft operating systems defaults to a tiled menu instead of the desktop?

Question101: A technician is contacted by a user who is working from home but is unable to connect to any office resources (e.g., files, printers). The user is able to access the Internet.
Which of the following should the technician check FIRST?

Question102: A user is having issues with website access. The user is trying to access a site that is used every day by everyone in the company. When the user goes to the site a message appears stating the site is not secure, and the address bar turns red. A technician contains the site is working fine kw everyone else The technician verifies the address was entered correctly but when the message shows up. the address is different than what was typed Which of the following is causing this issue?

Question103: Several users at an office have noticed their computers have been behaving erratically over the past hour. A technician suspects there may be a network worm or a hardware failure because all the affected computers were purchased together. Which of the following should the technician perform FIRST?

Question104: Joe, a user. is unable to log into a laptop using his proper network credentials because of an incorrect username or password However. Joe is able to log in without issue to a coworker's PC using his credentials. Which of the following is the MOST likely cause of the issue?

Question105: A network administrator has noticed unusual activity with a user's login credentials on the network. The user is attempting multiple simultaneous logins across the network, some of which are attempting to access workstations and servers to which the user does not have access Which of the following should the network administrator do NEXT?

Question106: Which of the following attack types exploits vulnerabilities in human nature?

Question107: Which of the following encryption methods is used by WPA2 to improve data security as compared to previous wireless encryption protocols?

Question108: Following an incident, an administrator is gathering forensic evidence from a server for a human resources investigation. Which of the following best practices is MOST important to document throughout the process to maintain integrity of the findings?

Question109: Which of the following is the amount of memory a user is limited to with a 32-bit version of Windows?

Question110: The medical records department of a local hospital recently upgraded its computers. A technician needs to ensure the data stored on the hard drives is unrecoverable. Which of the following methods should the technician use to meet the requirement?

Question111: A technician encounters a previously unidentified issue The technician conducts some research, finds a solution, and resolves the issue. According to best practices, which of the following should the technician do so the issue can be addressed if it is encountered again?

Question112: A technician needs to ensure users are prompted or warned when an installation takes place on a Windows system. Which of the following would meet this requirement?

Question113: An administrator changed the lite permissions on a Linux server from -rwxrw-r-x to -rwxrwxrwx. Which of the following commands did the administrator use?

Question114: A user who is running Windows XP calls a technician to upgrade the computer to a newer Windows OS. The user states the computer has only 1GB of RAM and 16GB of hard drive space with a 1,7GHz processor.
Which of the following OSs should the technician recommended to ensure the BEST performance on this computer?

Question115: A technician is PXE booting a computer. Which of the following is the technician MOST likely performing on the computer?

Question116: A company needs a software package for a new branch office. Which of the following license should the business purchase to allow correct licensing of the software?

Question117: Which of the following has the ability to allow or deny POP3 traffic on the firewall?

Question118: Joe, a user who is travelling for business, reports that his mobile phone was getting approximately 35 Mbps for the first few days of his trip, but now it is only getting around 500 Kbps. Joe uses the device as a GPS to visit customers and as a hot-spot to check work email and watch movies online. Which of the following is the MOST likely cause of Joe's slow data speeds?

Question119: A user's computer reports it has many virus infections and directs the user to call a phone number for assistance. A technician removes the hard drive and virus scans the drive with another computer. The scan does not identify any viruses Which of the following is MOST likely the problem?

Question120: A company wants to move the contents of its users' My Documents folders from their local hard drives to a file server so they are backed up every night. Which of the following security concepts does this describe?

Question121: Many of the files in a user's network folder have a new file extension and are inaccessible. After some troubleshooting, a technician discovers a text document that states the files were intentionally encrypted, and a large sum of money is required to decrypt them.
Which of the following should the technician do to recover the files?

Question122: A new policy requires all users to log on to their corporate workstations using smart card authentication. Which of the following best practices should be implemented to further secure access to workstations?

Question123: Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing a PC?

Question124: Which of the following is an example of PHI?

Question125: Which of the following would MOST likely contain troubleshooting guides?

Question126: A technician is monitoring a network and notices an outage has occurred that could potentially cause a major disruption to the business workflow. Which of the following should the technician do NEXT? !*:

Question127: An IT professional recently assisted Ann, a customer, with updating her password and regaining access to a hijacked email account. Shortly afterward, Ann notices dozens of unwanted emails, thanking her for subscribing to an organization's mailing list. Which of the following should be performed to remove and prevent any further emails from this organization?

Question128: A technician wants to deploy a solution to manage a computer remotely. The technician is not allowed to modify any network configuration and is not able to forward any ports on the router to internal devices. Which of the following remote access technologies would be BEST suited for this situation?

Question129: Several mobile users are reporting issues connecting to the WLAN within a warehouse. A technician tests wireless connectivity in the lobby and is able to connect successfully. Mobile users can connect to the Internet using cellular service, but they cannot access any internal resources on the WLAN The technician received alerts of devices failing throughout the network due to a power outage Which of the following is MOST likely causing the wireless issues?

Question130: A user spills a small amount of toner from a laser printer onto the floor. Which of the following is the safest way to clean up the toner?

Question131: Which of the following operating systems has versions for servers, workstations, and phones?

Question132: Which of the following Windows Enterprise OS version Offers BitLocker as a feature that can be enabled?

Question133: A technician has just finished installing a secondary OS on a workstation. After rebooting the computer, the technician receives the following error: No OS found. The technician confirms the boot.ini file is correct.
Which of the following is MOST likely causing this error?

Question134: An administrator wants to search a file on a Linux server for the plus symbol (+). Which of the following will the administrator MOST likely use?

Question135: Which of the following Windows OS technologies is used to store remote data accessed via a WAN connection on local servers for user access?

Question136: Joe, a mobile device user, reached his monthly quota of data about halfway through the current billing cycle. Joe contacts a technician to identify potential issues with the mobile device, as his usage patterns have not changed over the past month. Which of the following is MOST likely causing this issue?

Question137: Ann, a network engineer, wants to use FTP to back up and push configurations to several switches she is updating. Ann starts the FTP service on her PC and places the new configuration in the correct directory. However, she cannot communicate with the PC using FTP from the switch. Which of the following must Ann do to allow FTP communications?

Question138: Which of the following may include the use of a password and a rotating PIN lo access a wireless network?

Question139: Which of the following would MOST likely be connected to a computer Id provide electricity in case of a blackout?

Question140: Which of the following should a technician do FIRST before opening a computer case to replace a part?

Question141: A user is staying at a hotel that only offers Fast Ethernet connectivity to the network. The user's laptop is currently using the corporate network for access to network resources as well as the cloud. Which of the following should the help desk recommend performing prior to using the hotel network?

Question142: A user who is running Windows 10 logs into a machine and notices that shared drives are missing, the "My Documents" folder is empty, and personal settings are reset. Which of the following would be required to resolve the issue?

Question143: Joe. a customer, requests to have a technician rename his laptop to the name of his favorite sports team. Which of the following documents MUST the technician consider before performing this action?

Question144: A technician scans a computer for malware, and it comes back clean each time However, the user still sees suspicious activity from the computer Which of the following should the technician check for NEXT?

Question145: An end user's laptop Is not as fast as when it was first purchased. The user wants it to revert to that point without losing any dat a. A technician examines the laptop and notices it has a magnetic hard drive. Which of the following can the technician do to make the laptop faster?

Question146: A technician is troubleshooting a print issue on a Windows computer and want to disable the printer to test a theory, Which of the following should the technician use to accomplish this?

Question147: A technician needs to deploy a remote access technology to be able to access desktop computers. When a technician logs in to a user's computer, the user and the technician must be able to see the desktop simultaneously and use the mouse and keyboard. Which of the following would be BEST suited for this task?

Question148: A technician is troubleshooting a home WiFi router that is used by a small company of 30 employees. The business is experiencing intermittent wireless connectivity issues. Which of the following is the MOST likely cause of the issues'?

Question149: A technician needs to configure network shares on users' computers when they log on. The technician wrote the script with the net use command. Which of the following script file types is the technician writing.

Question150: A technician is troubleshooting a network connectivity issue on a Linux workstation. Which of the following commands would help the technician gain information about the network settings on the machine?

Question151: A user is attempting to open Outlook, Outlook seems to have cached some invalid user login information, causing it to fail when trying to connect to Office 365 applications. Which of the following Control Panel applets should a technician use to clear the cached invalid user login information?

Question152: A business unit wants to upgrade the current version of its loan processing software. A manager is putting together a change management request and gathering information on the software Which of the following would be MOST important during this phase of the request process?

Question153: A company has hired a new IT firm to manage its network switches and routers.
The firm is geographically separated from the company and will need to able to securely access the devices.
Which of the following will provide the ability to access these devices?

Question154: A technician is installing Windows 7 64-bit OS on a VM but keeps getting errors. The specifications for the malware are:
Two 1GHz CPUs
2GB of memory
15GB hard drive
800x600 screen resolution
Which of the following should the technician do to resolve the problem?